Date: Wednesday, November 7, 2012
Time: 10-11am PDT/12-1pm CTD/1-2pm ET
Providing culturally competent services has the potential to improve health outcomes, increase the effectiveness of clinical and support staff, and result in greater client and patient satisfaction. The surge of immigrants into the United States over the past three decades has brought a proliferation of foreign languages and cultures, thus increasing the demand for culturally competent healthcare services.
Research proves that racial and ethnic minorities are burdened with higher rates of disease, disability, and death, and tend to receive a lower quality of healthcare than non-minorities, even when access-related factors, such as insurance status and income, are taken into account. Health disparities related to socioeconomic disadvantage can be alleviated, in part, by creating and maintaining culturally competent healthcare systems that can at least overcome the communication barriers which may prevent appropriate diagnosis, treatment, and follow-up. Cultural competence is an essential ingredient in quality healthcare today.
Attendees will walk away with:
• Defining cultural competence in healthcare and the role of language and culture
• Program ideas that reflect the cultural diversity of the community served
• Tips for linguistically and culturally appropriate health education materials
• Cultural competency training strategies for healthcare providers
• Karen Donovan, VP of Healthcare, VIA
• Riikka Salonen, MA, Manager, Diversity & Inclusion, Oregon Health & Science University
• Moderator: Scott Herber, EVP Sales, VIA