Wednesday, September 25, 2013

Agencies coordinating fraud prevention for Health Insurance Marketplace

The departments of Justice and Health and Human Services and Federal Trade Commission today announced a coordinated effort to prevent consumer fraud and privacy violations in the Health Insurance Marketplace. Among other actions, the Marketplace Call Center will serve as a resource and referral to FTC for consumer fraud concerns, with staff trained to refer consumer threats and complaints. The initiative also will connect consumers to FTC’s Complaint Assistant through; develop a system for routing complaints through the FTC’s Consumer Sentinel Network for analysis and referral as appropriate; establish a rapid response mechanism for addressing privacy or cybersecurity threats; and ramp up public education to empower consumers and assisters to know the facts and avoid scams. “We have strong security safeguards in the Marketplace to protect people’s personal information against fraud and we will work with our partners to aggressively prosecute bad actors, just as we have been doing in Medicare, Medicaid and the Children’s Health Insurance Program,” said HHS Secretary Kathleen Sebelius.

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