The departments of Justice and
Health and Human Services and Federal Trade Commission today announced
a coordinated effort to prevent consumer fraud and privacy violations in the
Health Insurance Marketplace. Among other actions, the Marketplace Call Center
will serve as a resource and referral to FTC for consumer fraud concerns, with
staff trained to refer consumer threats and complaints. The initiative also
will connect consumers to FTC’s Complaint Assistant through HealthCare.gov;
develop a system for routing complaints through the FTC’s Consumer Sentinel
Network for analysis and referral as appropriate; establish a rapid response
mechanism for addressing privacy or cybersecurity threats; and ramp up public
education to empower consumers and assisters to know the facts and avoid scams.
“We have strong security safeguards in the Marketplace to protect people’s
personal information against fraud and we will work with our partners to
aggressively prosecute bad actors, just as we have been doing in Medicare,
Medicaid and the Children’s Health Insurance Program,” said HHS Secretary
Kathleen Sebelius.
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